Refund Policy — ZORJIN

This Refund Policy explains how ZORJIN (“we”, “us”, or “our”) handles cancellations, returns, and refunds for purchases made on https://zorjin.com

Order Cancellation

You may cancel your order within 48 hours of purchase.
Approved cancellations will be refunded to your original payment method within 3–5 business days.

Returns

Our return window is 30 days from the date of purchase.
If 30 days have passed, we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • It must include the original packaging.

  • A receipt or proof of purchase is required.

Please do not send your product back without contacting us first.

Non-returnable items include (but are not limited to):

  • Certain personal care items

  • Items explicitly marked as non-returnable or final sale

Partial refunds may be granted if:

  • The item is not in its original condition

  • The item is damaged or missing parts not caused by our error

  • The item is returned more than 30 days after delivery

Refunds (if applicable)

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, a refund will be processed automatically to your original payment method within a few business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please:

  1. Check your bank account again

  2. Contact your credit card company (it may take time to post)

  3. Contact your bank

If you have done all of the above and still have not received your refund, please contact us at:
📧 zorjinofficial@gmail.com

Sale Items (if applicable)

Only regularly priced items are eligible for a refund.
Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items that arrive defective or damaged.
To request an exchange, contact us within 72 hours of receiving the product at:
📧 zorjinofficial@gmail.com

Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return.

If the order was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To initiate a return, please email us at zorjinofficial@gmail.com.

Customers are responsible for paying their own return shipping costs.
Shipping fees are non-refundable.

If returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items.

Contact Information

For questions, refund requests, or complaints, please contact us at:
📧 zorjinofficial@gmail.com
      Phone: +16262175412